Terms And Conditions

Welcome to GK Prime. These Terms and Conditions govern your use of our website and services. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our website or services.

1. General Overview

This website is operated by GK Prime, a trading name of GK PRIME SERVICES LIMITED, registered in England & Wales under Company No. 08433137.

Our business and contact address is:

GK Prime Services Limited
Hortonwood 40
Telford, Shropshire TF1 7EY
United Kingdom

Phone: +44 7301 063618
Email: info@gkprime.co.uk

Throughout the website, the terms “we”, “us”, and “our” refer to GK Prime.

By visiting our website or purchasing products from us, you engage in our services and agree to these Terms and Conditions.

These Terms apply to all users of the website, including visitors and customers. Any new features, products, or services added to our website will also be subject to these Terms.

Please read these Terms carefully before using our website.

2. Changes to These Terms

We reserve the right to update, amend, or replace any part of these Terms when reasonably necessary.

Any updated Terms will be published on this page. Continued use of the website after changes are published means that you accept the updated Terms.

We recommend reviewing this page periodically.

3. Use of Our Website

By using our website, you confirm that:

• You are at least 18 years old or have the permission of a parent or legal guardian.

• You will not use our website, products, or services for any unlawful or unauthorised purpose.

• You will comply with all applicable United Kingdom laws and regulations.

You must not:

• Use the website for unlawful purposes.

• Harass, threaten, abuse, or harm other people.

• Upload viruses, malicious code, or harmful software.

• Attempt to gain unauthorised access to our systems.

• Collect personal information from other users without permission.

• Copy, reproduce, modify, resell, or commercially exploit our website or content without our prior written permission, except where permitted by law.

4. Products and Services

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, and other information displayed on our website are accurate.

However, product colours and appearance may vary depending on your screen or device.

Products may be available in limited quantities and may be withdrawn or changed without notice.

We reserve the right to limit sales where reasonably necessary, including due to stock availability, delivery restrictions, fraud prevention, or legal requirements.

Product descriptions, prices, specifications, and availability may change without prior notice.

Price changes will not affect orders that have already been accepted at the agreed price.

5. Pricing and Payment

All prices displayed on our website are in GBP (British Pound Sterling) unless stated otherwise.

Prices may change without notice.

The price applicable to your order will be the price shown when your order is placed and accepted.

Available payment methods are displayed at checkout and may include:

• Credit or debit cards

• Other payment services made available through our checkout

• Cash on Delivery where available for eligible orders

Store Pickup may also be available as a fulfilment option for eligible orders.

We reserve the right to refuse a payment or order where fraud, payment failure, pricing errors, or other legitimate concerns arise.

6. Order Acceptance and Cancellation

Submitting an order does not automatically mean that the order has been accepted.

We reserve the right to refuse, modify, or cancel an order where reasonably necessary, including where:

• A product is unavailable.

• There is an incorrect price or product description.

• Payment cannot be authorised.

• Fraud or suspicious activity is detected.

• We are unable to fulfil the order.

If we cancel or modify an order, we will notify you using the contact details supplied with your order.

If an order has already been dispatched, cancellation or return requests will be handled in accordance with our Return and Refund Policy and your applicable consumer rights.

7. Shipping and Delivery

We currently deliver across the United Kingdom.

Delivery may occasionally be unavailable or delayed in certain areas because of severe weather, courier disruption, high demand, or other circumstances outside our reasonable control.

Orders are normally processed within 3–5 business days, excluding weekends and public holidays.

Shipping charges, where applicable, are shown at checkout.

Once your order has been dispatched, tracking information may be provided by email where available.

Please ensure that the delivery address entered during checkout is correct.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied by the customer.

Customers should inspect their order as soon as reasonably possible after delivery.

For large items such as televisions and appliances, please inspect the item on delivery where practical and notify us promptly of any visible damage.

If an item arrives damaged, defective, or incorrect, please contact us promptly so that we can assess the issue and assist you.

We may use any suitable courier or delivery method to fulfil your order.

If a delivery is refused or cannot be completed because the customer is unavailable or refuses to accept the goods, reasonable redelivery or return charges may apply where permitted.

8. Returns and Refunds

Our standard return period is 15 days from delivery, subject to the conditions set out in our Return and Refund Policy.

To qualify for a return, products must meet the eligibility requirements stated in our Return and Refund Policy.

Please contact us before returning an item.

Returns should be sent only in accordance with the return instructions provided by GK Prime.

Your statutory consumer rights are not affected.

9. Warranty

Unless otherwise stated on the relevant product listing, televisions sold by GK Prime include a:

6-Month Parts & Labour Back-to-Base Guarantee

Please retain your invoice or proof of purchase as this may be required for a warranty claim.

Warranty coverage is subject to the conditions stated in our Warranty and Claims information.

Nothing in our warranty terms limits your statutory rights under applicable UK consumer law.

10. Installation

Customers are responsible for wall mounting and installation unless an installation service has been separately agreed.

Before installing a television, bracket, appliance, or other product, you are responsible for ensuring that:

• The wall or mounting surface can safely support the product.

• The correct mounting equipment is used.

• Hidden electrical wiring, plumbing, or other services are identified before drilling.

• Installation is completed safely and correctly.

Where appropriate, we recommend using a suitably qualified professional installer.

GK Prime is not responsible for damage caused by incorrect or unsafe installation carried out by the customer or a third party.

11. Accuracy of Information

We make reasonable efforts to ensure that information on our website is accurate and current.

Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, specifications, pricing, promotions, availability, or delivery.

We reserve the right to correct errors and update information where reasonably necessary.

12. Third-Party Services

Our website may use third-party services including payment providers, delivery companies, analytics services, and other technology providers.

We are not responsible for third-party websites or services that operate independently from GK Prime.

Your use of third-party services may also be subject to their own terms and privacy policies.

13. Intellectual Property

Unless otherwise stated, the content of the GK Prime website, including text, graphics, logos, design elements, and other materials, is owned by or licensed to GK Prime.

You may not copy, reproduce, distribute, modify, or commercially exploit website content without prior written permission except where permitted by law.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Nothing in these Terms affects your statutory consumer rights.

To the extent permitted by law, GK Prime will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

15. Privacy

Your use of our website is also subject to our Privacy Policy.

We process personal information in accordance with applicable UK data protection laws.

16. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction applicable under UK law and your statutory consumer rights.

17. Contact Us

If you have any questions regarding these Terms and Conditions, please contact:

GK Prime Services Limited
Hortonwood 40
Telford, Shropshire TF1 7EY
United Kingdom

Phone: +44 7301 063618
Email: info@gkprime.co.uk