Privacy Policy

At GK Prime, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit gkprime.co.uk, place an order, contact us, or otherwise use our services.

We process personal information in accordance with applicable United Kingdom data protection laws, including the UK GDPR and the Data Protection Act 2018.

Information We Collect

We collect personal information only where it is necessary to provide our services, fulfil orders, communicate with customers, comply with legal obligations, or operate and improve our website.

The information we may collect includes:

• Your name
• Email address
• Telephone number
• Billing address
• Delivery address
• Order and purchase information
• Payment-related information
• Communications with our customer service team
• IP address
• Browser and device information
• Website activity and usage information

Payment information may be processed directly by our payment providers. We do not require access to your complete payment-card details where these are handled securely by third-party payment processors.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Process payments
• Arrange delivery or collection
• Provide order confirmations and tracking information
• Respond to enquiries
• Provide customer support
• Handle returns, refunds and warranty claims
• Prevent fraud and protect the security of our website
• Comply with legal and regulatory obligations
• Improve our website, products and services
• Send marketing communications where you have consented to receive them

We do not sell your personal information to third parties.

Legal Basis for Processing

We process personal information only where we have a lawful basis to do so.

Depending on the circumstances, this may include:

Contract
We process personal data where necessary to fulfil an order or provide a service you have requested.

Legal obligation
We may process and retain information where required to comply with UK law, accounting requirements, tax obligations, fraud-prevention requirements, or other legal duties.

Consent
Where required, we rely on your consent, for example for certain marketing communications or non-essential cookies. You may withdraw your consent at any time.

Legitimate interests
We may process information where necessary for legitimate business purposes, such as preventing fraud, protecting our website, improving our services, and providing effective customer support, provided those interests do not override your rights and freedoms.

Data Sharing and Third Parties

We may share personal information with trusted third-party service providers where necessary to operate our business and fulfil your order.

These may include:

• Payment processors
• Banks and payment providers
• Delivery and courier companies
• Website and e-commerce service providers
• Hosting providers
• Customer service providers
• Analytics providers
• Professional advisers
• Fraud-prevention and security providers

We only provide third parties with the information reasonably necessary for them to perform their services.

Where required, service providers are expected to handle personal information securely and in accordance with applicable data protection laws.

We may also disclose information where required by law, regulation, court order, or another lawful authority.

Cookies and Website Tracking

GK Prime uses cookies and similar technologies to operate and improve our website.

Some cookies are essential for functions such as:

• Shopping baskets
• Checkout
• Account login
• Security
• Website functionality

Other cookies may be used for analytics, preferences, advertising, or performance purposes.

Where required by law, non-essential cookies will only be used after you have provided the appropriate consent.

You can manage your cookie preferences using the options provided on our website or through your browser settings.

Disabling certain cookies may affect the functionality of some parts of the website.

Marketing Communications

Where you have chosen to receive marketing communications from us, we may contact you about products, services, promotions or offers.

You can withdraw your consent or unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at:

info@gkprime.co.uk

Withdrawing your consent to marketing will not affect important service communications relating to an existing order.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

We may retain certain information for longer where required for:

• Legal obligations
• Accounting and tax requirements
• Fraud prevention
• Resolving disputes
• Enforcing agreements
• Warranty and customer-service records

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

Access to personal data is limited to authorised persons and service providers who require access for legitimate business purposes.

Although we take appropriate precautions, no online service or method of electronic storage can be guaranteed to be completely secure.

International Data Transfers

Some of the service providers we use may process or store information outside the United Kingdom.

Where personal data is transferred internationally, we take appropriate steps to ensure that the information receives a level of protection consistent with applicable UK data protection requirements.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where applicable
• Request restriction of certain processing
• Object to certain uses of your personal information
• Request transfer of certain personal information
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at:

info@gkprime.co.uk

We may need to verify your identity before completing a request.

You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO) if you believe your personal information has not been handled appropriately.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

GK Prime is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal requirements.

Any updated version will be published on this page.

We recommend reviewing this Privacy Policy periodically to stay informed about how we handle personal information.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or your data protection rights, please contact us:

GK Prime Services Limited
Hortonwood 40
Telford, Shropshire TF1 7EY
United Kingdom

Phone: +44 7301 063618
Email: info@gkprime.co.uk