Warranty and Claims

Our 1-Year Warranty

Every TV we sell comes with a 1 Year Parts & Labour Back-to-Base Guarantee (unless the listing states otherwise). Please hold onto your invoice — you will need it as proof of guarantee.

Got a fault? Here’s what to do:

• Get in touch via email or phone and have your invoice number ready
• One of our engineers will attempt to troubleshoot the issue remotely
• If a remote fix is not possible, we will arrange a collection from your address
• Keep your original packaging safe — additional packaging charges may apply if it is unavailable

Where a repair is not achievable, we will do our best to provide an identical or equivalent replacement. Please note this guarantee does not cover damage resulting from misuse, accidents, or neglect.

Before getting in touch, please check the plug, fuse, batteries, and refer to the manufacturer’s guide.