Shipping policy

Shipping Policy

Delivery Locations

We currently offer delivery services across the United Kingdom. Please note that delivery may be temporarily unavailable in certain areas during periods of severe weather or unforeseen circumstances to ensure the safety of our customers and delivery partners.

Processing Time

All orders are processed within 3–5 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification once your order has been dispatched.

Shipping Charges

Shipping costs are calculated and displayed at checkout based on your order size, weight, and delivery location.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery.

Delays & Exceptions

While we aim to deliver all orders on time, delays may occasionally occur due to factors beyond our control, including severe weather, courier delays, or high demand periods. We appreciate your patience and understanding in such cases.

Incorrect Address

Please ensure that your delivery address is correct at checkout. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address details.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team. We’re always happy to help.

• info@gkprime.co.uk